Welcome
OR211 is building an integrated, efficient, statewide system of 2-1-1 call centers which will work together to provide telephone access to trained information and referral specialists, 24 hours a day, 365 days a year - providing the right information in the right way at the right time.
2-1-1 Dialing Code
In July 2000 the Federal Communications Commission assigned the three-digit dialing code 2-1-1 for the exclusive purpose of providing widespread access to community information and referral services. Once described as "elegant in its simplicity," 2-1-1 is an easy-to-remember phone number linking callers in need to available health and human service programs.
2-1-1 Nationwide
OR211 is part of the nationwide effort in which active 2-1-1 systems serve over 62% of the US population. Callers dial the three digit number to speak with professional I&R specialists. The I&R specialists will talk with them to assess their needs, help them to determine their options, direct them to appropriate programs and services, provide culturally appropriate support, intervene in crisis situations, and advocate for the caller when necessary.
2-1-1 Progress in Oregon
Currently there is one regional call center operating in Portland and serving a seven county area which includes the three county Portland metropolitan area as well as four counties in southwest Washington. Two other call centers are deeply into the planning stages and hope to be operational by the end of 2007. One is located in Eugene and will serve all of Lane County. The second is located in Roseburg and will serve a three county area in southern Oregon.
Last updated Dec 14, 2006